Service Desk Administrator

Role: Service Desk Administrator – Access Management Position Type: Full-Time Contract (40hrs/week) Contract Duration: Long Term Work Hours: Pacific Standard Time (PST) Work Schedule: 8 hours/day (Mon-Fri) Location: 100% Remote (Candidates can work from anywhere in Costa Rica) Job Overview: We are seeking a detail-oriented and highly organized Service Desk Administrator to join our team. This role is primarily responsible for processing and managing access requests for a suite of internal technical tools. The ideal candidate will be proficient in interpreting organizational charts to validate access levels, ensuring compliance with internal policies, and delivering excellent support to internal users. Key Responsibilities: Review and process access requests for approximately 30 internal tools and systems. Verify user roles and reporting structures using Org Charts to validate appropriate access levels. Maintain accurate records of all access changes and approvals. Ensure compliance with security and access control policies. Communicate clearly and professionally with internal users, managers, and technical teams. Collaborate with IT and security teams to resolve access-related issues in a timely manner. Utilize Microsoft Office Suite to track and report on access requests and audit logs. Qualifications: Strong proficiency in Microsoft Office Suite, particularly Excel, Outlook, and Word. Excellent written and verbal communication skills. Strong attention to detail and ability to follow established processes. Ability to understand and interpret organizational charts and hierarchical structures. 1-2 years of experience in IT support, service desk, or access management preferred. Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus. Preferred Skills: Basic understanding of access controls and IT security principles. Experience working in a fast-paced, multi-tool environment. Customer service mindset with a proactive approach to problem-solving.